As California cautiously recovers from the seemingly endless storms that slammed into the state the past few weeks, consumers are facing another shocking situation—skyrocketing PG&E energy and gas bills.

Customers of the energy giant have reported receiving monthly totals almost twice their normal payments, which can be a big burden on low-income residents trying to keep their families warm during the cold winter months.

So what exactly is the source of the burgeoning costs? Watch the video above for a break down on the causes and potential solutions to these unexpected bills.